Frequently Asked Questions about Marketing and Web Design

At Be Creative, we offer a full range of custom digital solutions to boost your business. Our key services include:

• Web Design and Development: Creating attractive, functional, and mobile-optimized websites.
• Search Engine Optimization (SEO): Improving your visibility on Google to attract more qualified traffic.
• Social Media Management: Creating and managing engaging content to connect with your audience.
• Digital Advertising (SEM/PPC): Effective campaigns on Google Ads and social media for measurable results.
• Graphic Design and Branding: Creating impactful visual identities and marketing materials.

All our services are formalized through detailed contracts specifying scope, terms, and conditions.

We differentiate ourselves through our fusion of strategic creativity and digital craftsmanship. We don't just implement tactics; we create tailored solutions with a focus on aesthetics, functionality, and, above all, results for your business. We believe in close and transparent collaboration with our clients.

The duration varies depending on the complexity and scope of the project. A standard informational website can take between 4 and 8 weeks from receiving all necessary materials. An initial SEO strategy usually shows tangible results in 3-6 months. We always provide a detailed time estimate in our proposal after understanding your needs.

Our goal is to generate measurable results aligned with your objectives (e.g., increased web traffic, improved search rankings, more leads, greater social media engagement). Although we cannot guarantee specific figures (especially in SEO, which depends on many factors), we work with proven strategies and keep you informed with periodic reports on progress and ROI.

We have worked with a diverse range of clients, from startups and SMEs to more established companies, across various sectors. We adapt our strategies to the needs and budget of each client. We'd love to learn about your project to see how we can help you!

We primarily create custom proposals based on a detailed analysis of your needs and goals. However, we can offer some basic packages for specific services (like web maintenance or SEO audits) that can serve as a starting point. Contact us to discuss the best option for you.

It's simple!

1. Initial Contact: Fill out our contact form or give us a call.
2. Consultation: We'll have a meeting (in-person or virtual) to thoroughly understand your project, goals, and needs.
3. Custom Proposal: We'll send you a detailed proposal with the scope, recommended strategy, timelines, and investment.
4. Contract and Kick-off: If you agree, we sign the contract and get to work!

Smooth communication is key. You will have a project manager as your main point of contact. We will use tools like email, scheduled calls, and, if applicable, project management platforms. We will keep you regularly informed about progress and will be available to answer your questions.

It depends on the project, but generally, we will need your logo (in high resolution), brand style guides (if they exist), texts, images, and access to relevant platforms (website, social media, Google Analytics, etc.). We will provide you with a detailed list at the beginning of the project. We can also offer content creation services if you need them.

We include rounds of revision at key stages of the project (e.g., mockup design, functional development). We will present the progress to you, and you will have a defined period to provide your feedback. We aim for a collaborative process to ensure the final result meets your expectations. Specific details are defined in the proposal and contract.

The payment structure is clearly detailed in the contract. Generally, for projects, we request an initial payment to start (e.g., 50%) and the remainder upon completion or at intermediate milestones. For recurring services (like SEO or SMM), billing is usually monthly and in advance. We offer payment options such as bank transfer. We provide detailed invoices, and payments must be made within the agreed deadlines to avoid interruptions.

Our prices are based on the value and estimated time for each project or service. We can work with fixed project prices (for well-defined scopes), hourly rates (for consulting or specific tasks), or monthly retainers for ongoing services like SEO, maintenance, or social media management. The structure will be clearly defined in your custom proposal.

We are transparent with our pricing. The proposal will detail all included costs. Any potential additional costs (e.g., purchase of premium software licenses, specific hosting, advertising budget on platforms) will be discussed and approved with you beforehand. There will be no surprises.

Security is a priority. We implement measures such as:

• Use of SSL certificates (HTTPS).
• Configuration of firewalls and anti-malware measures.
• Secure coding practices.
• Regular updates of platforms and plugins (if you contract maintenance).
• Periodic backups.

We also conduct security audits to identify and mitigate potential vulnerabilities.

Yes! We strongly recommend signing up for a web maintenance plan to ensure your site is always updated, secure, and functioning correctly. We offer different plans that include technical updates, backups, security monitoring, and support hours for minor modifications or inquiries.

Generally, domain registration and hosting procurement are the client's responsibility, as we believe you should have full ownership of these assets. However, we can advise you on the best provider options and assist you in the setup process if needed. In some cases, we can manage hosting as part of an integrated package, if agreed upon.

We apply best practices from the start: responsive design (adaptable to mobiles, tablets, and desktops), image optimization, clean and efficient code, and caching techniques. We perform tests on different devices and browsers, and use speed measurement tools (like Google PageSpeed Insights) to ensure optimal performance.

We take privacy very seriously. We strictly comply with the General Data Protection Regulation (GDPR) and other applicable laws. We implement robust technical and organizational security measures. We act as data processors for the data we may access, always under your instructions and with the utmost confidentiality, formalized in the contract.

We use clear and customized service agreements for each project. These documents detail the exact scope of services, deliverables, estimated timelines, investment, payment conditions, responsibilities of both parties, confidentiality, data protection, and intellectual property. We aim to protect the interests of both parties and ensure transparent collaboration.

Unless otherwise agreed, upon completion of the final payment for the project, the intellectual property of the specific deliverables created for you (such as the final web design, logos, written content) belongs to you. We ensure we use materials (images, fonts, etc.) with the appropriate licenses for commercial use. We reserve the right to display the work in our portfolio, unless explicit confidentiality is agreed upon.

Cancellation conditions are specified in the contract. Generally, we require written notice with a minimum notice period (e.g., 30 days for recurring services). Depending on the timing of the cancellation and the work already performed, proportional charges or cancellation fees may apply, as stipulated in the agreement. We will always try to find a fair and amicable solution.

Your satisfaction is our priority. If you have any complaints or are not satisfied with any aspect of the service, we ask that you contact us directly as soon as possible. We have an internal process to listen to your concern, investigate the situation, and seek a timely and fair solution. Open communication is fundamental to us.

We guarantee the professional quality of our work and that the deliverables will meet what is specified in the contract (e.g., a functional website as agreed). However, due to the changing nature of digital marketing and external factors (like Google algorithms or competitor actions), we cannot guarantee specific results such as exact search engine rankings or a certain number of sales. We commit to applying best practices and our expertise to achieve your goals.